Online Technical Support

Online support is available 24 hrs a day, every day of the year.
Simply email the relevant support desk, as listed below.

Email Technical Support

Email support is available 24 hrs a day, everyday of the year.
United Kingdom: supportuk@datavaultsecurity.com
Europe: supporteuro@datavaultsecurity.com
United States of America: supportusa@datavaultsecurity.com
Australia: supportaustralia@datavaultsecurity.com
Canada: supportcanada@datavaultsecurity.com
Malaysia: supportmalaysia@datavaultsecurity.com

Phone Technical Support

Phone Support is available: 9am-6pm Monday-Friday

• United Kingdom: 0800 75 65 194
• United States: Toll Free 888 75 65 194

Billing & Accounts Support

Billing and accounts enquiries support is available 9am-6pm Monday-Friday.
United Kingdom: 0800 75 65 194 accounts@datavaultsecurity.com

Support Documents Download

Data Vault Security Professional User Guide (download pdf)
Data Vault Security Advanced User Guide (download pdf)

Click on our frequently asked questions for more information

• Why all the fuss about backup?
• Insurance for your data.
• What makes Data Vault Security so great?
• What others say about Data Vault Security!
• What does Data Vault Security Backup protect my critical data from?
• How secure is my data?
• Is the Backup automatic?
• How long will it take to backup or restore files?
• Can I back up my photos, music and movies?
• Is there a limit to how much I can backup?
• Can I access my files when away from my computer?
• Why haven’t I heard of online backup before?